Privacy Policy — 0kplay

This Privacy Policy applies to all personal information collected and processed by 0kplay in connection with your use of the 0kplay platform — including the website and mobile application — available to players in the Philippines.

By creating an account and using 0kplay, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you have questions at any point, contact support at [email protected].

0kplay collects personal information from you in the following categories:

We do not collect sensitive personal information such as religious beliefs, political opinions, or health data unless specifically required by applicable law or compliance obligations.

The personal data 0kplay collects is used for the following purposes:

• Account management — creating and maintaining your 0kplay account, including login authentication via OTP.
• Identity verification (KYC) — confirming your identity and age before processing withdrawals, as required for financial compliance.
• Transaction processing — handling PHP deposits and withdrawals to and from your registered Philippine bank account or verified e-wallet.
• Platform operation — delivering games, settling bets, and providing all services available on 0kplay.
• Security and fraud prevention — detecting and preventing unauthorised access, fraudulent activity, and prohibited conduct as defined in our Terms and Conditions.
• Customer support — responding to your enquiries and resolving account issues.
• Responsible gaming — monitoring account activity to identify potential problem gaming behaviour and providing access to support tools.
• Legal and compliance obligations — meeting applicable legal requirements relevant to the operation of an online gaming platform serving Philippines players.

We do not use your personal data for automated decision-making that produces legal effects on you without human review.

0kplay does not sell, rent, or trade your personal data to third parties for their marketing or commercial purposes. Data sharing is limited to the following circumstances:

• Service providers — technology partners, payment processors, and identity verification services engaged by 0kplay to operate the platform. These providers are contractually bound to handle your data only for the purposes for which they are engaged.
• Financial institutions — Philippine banks and verified e-wallet services involved in processing your deposits and withdrawals. Data shared is limited to what is required to complete the transaction.
• Legal requirements — where disclosure is required by applicable law, court order, or regulatory authority.
• Fraud and security investigations — where sharing is necessary to investigate or prevent fraud, unauthorised access, or illegal activity affecting 0kplay or its players.

0kplay applies technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption on all data transmitted between your device and 0kplay's servers.
• Encryption at rest for stored personal data and sensitive records.
• OTP (one-time password) authentication for login and sensitive account actions, adding a second layer of identity verification beyond your password.
• Access controls limiting internal access to personal data to staff who require it to perform their roles.
• Regular security reviews of platform infrastructure and data handling processes.

While 0kplay takes security seriously and applies appropriate safeguards, no online system is completely immune to risk. You also play an important role in keeping your account secure — use a strong, unique password, do not share your credentials, and enable OTP where available.

If you believe your 0kplay account has been compromised, contact support at [email protected] immediately.

0kplay retains your personal data for as long as your account remains active and for a reasonable period afterwards, as required for legal, compliance, and operational purposes.

Specific retention considerations include:

• Transaction and financial records are retained for the period required by applicable financial and anti-money laundering obligations.
• KYC identity documents are retained for the duration of your account and for the legally required period following account closure.
• Account activity data (game sessions, bet history) is retained for the period required to resolve disputes and meet compliance obligations.

When data is no longer required and no legal obligation requires its retention, 0kplay deletes or anonymises it securely.

As a 0kplay player, you have the following rights with respect to your personal data:

• Right to access — request a copy of the personal data 0kplay holds about you.
• Right to correction — request that inaccurate or outdated personal data be corrected.
• Right to deletion — request deletion of your account and associated personal data, subject to legal retention obligations.
• Right to object — object to specific uses of your personal data where applicable law permits.
• Right to data portability — request your data in a structured, commonly used format where technically feasible.

To exercise any of these rights, contact 0kplay support at [email protected] with your registered email address and the specific request. We will respond within a reasonable timeframe. Some requests may require identity verification before they are actioned.

0kplay uses cookies and similar tracking technologies on the platform website and mobile application. Cookies are small data files stored on your device that help the platform function correctly and allow us to improve your experience.

Types of cookies used by 0kplay:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and cookies that support secure transactions. Disabling these may prevent the platform from working correctly.
• Functional cookies — remember your preferences and settings, such as language and display options.
• Analytics cookies — collect aggregated, anonymised data about how players use the platform, helping us improve features and performance. These do not identify individual users.

Most browsers allow you to manage cookie preferences through their settings. Note that disabling certain cookies may affect platform functionality.

0kplay is strictly for players aged 21 years and above. We do not knowingly collect personal data from individuals under 21. If you are under 21, you must not register or use 0kplay.

If we become aware that an account has been created by or for a minor, the account will be suspended immediately and any data collected will be deleted in accordance with applicable obligations.

If you believe a minor has registered on 0kplay, please contact support at [email protected] immediately.

0kplay may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or our data practices. When updates are made, the date shown at the top of this page is revised accordingly.

For significant changes affecting how we use your personal data, we may provide additional notice through the platform or by email to your registered address. Continued use of 0kplay following a policy update constitutes acceptance of the revised Privacy Policy.

We encourage you to review this page periodically to stay informed about how 0kplay handles your personal data.

For any questions, concerns, or requests related to this Privacy Policy or your personal data, contact the 0kplay support team:

Email: [email protected]

Please include your registered email address and a clear description of your request. Data access, correction, and deletion requests will be actioned after identity verification to protect the security of your account.

For general account questions, the FAQ page covers common topics including account setup, deposits, withdrawals, and KYC verification.